Etiquette of Business
& Business Manners
What is business etiquette and why is it important? Learn how to write a letter of resignation, and how to excel in every thing you do.
Success comes when you are able to put others at ease. It is a reflection of your ability to get along well with all kinds of people. The ability to make small talk about non-business topics is essential to establishing any business relationship, creating credibility within the company and outside.
You will learn why it’s important to be aware of how much body language affects communication, to be able to greet, mingle, and do business with people to move collaboration forward. A sophisticated professional who has the cultural intelligence of business etiquette can confidently carry out introductions, exchange business cards with grace, and use the appropriate body language and eye contact to connect with their business clients and partners. Appreciate the importance of board meetings as a vehicle for creating and maintaining impressions of credibility, power, efficiency, and effectiveness.
Key topics include:
The Importance of Business Etiquette
How to improve Business Relationships
First Impressions in Business
High Context vs Low Context cultures
Introductions and Forms of Address
Body Language and Gestures
Business Card Protocol
Effective Communication Styles
Business Do's and Don'ts
Etiquette for e-mail
UK Dress codes do's and don'ts
Etiquette of dining