Privacy Policy & Service Complaints Policy and Procedure

This website is operated by Laura Windsor Etiquette Academy. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:
the personal information we collect about you, our users

what we do with your information, and
 who your information may be shared with


Who we are
Laura Windsor Etiquette Academy is a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

 


Information we collect
a) Personal information you provide to us
We collect the following personal information that you provide to us:
Your name, address, contact details (email address and phone number(s)). For specific courses, relevant medical information may be requested, as well as dietary requirements.
Some examples of when we collect this information include:
When completing the Registration Form

When contacting Laura Windsor Etiquette Academy for information about courses, tours or services.


b) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;

shall receive any data protection notices on their behalf; and

shall consent on their behalf to the transfer of their personal data abroad.


 


How we use the information we collect
We collect information about our users for the following purposes:
Information we collect will be used to provide services, courses and tours and to communicate directly with you.


 


Legal Compliance
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting The Laura WIndsor Etiquette Academy to law enforcement.


Keeping your information secure
We will use technological and organisation measures to keep your information secure. These measures may include the following examples:
All data is stored on secure servers and methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us at laura@laurawindsoretiquette.com

 


What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
email, call or write to us
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

let us know the information you want a copy of, including any account or reference numbers, if you have them

Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
contact us using the contact details below

let us have enough information to identify you (name, registration details), and
 let us know the information that is incorrect and what it should be replaced with



 


Changes to private policy
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Service Complaints policy and procedure

Laura Windsor Etiquette Academy is committed to providing a high-quality, transparent and accessible service to everyone we deal with. To do this, we need you to tell us when we get things wrong. We want to help resolve your complaint as quickly as possible.
We handle unhappiness with our service, which calls for a response, as a complaint. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

 


Our responsibilities
Laura Windsor has overall responsibility for this policy. We reserve the right to change the policy at any time. We will record your complaints confidentially. For information about what we do with personal data see our privacy notice.

 


Formal Complaints
If you are dissatisfied with the standard of service offered by the Laura Windsor Etiquette Academy - please contact us.

 


How can we help?
We are committed to the provision of high quality service. To help us, we need to know what you think about the service you received.

 

How to contact us via email:
Email: laura@laurawindsoretiquette.com

 

Important Information
Making a complaint about any of the services offered by the Laura Windsor Etiquette Academy will not adversely affect any future services.

 

Timescales
We will normally acknowledge your complaint within 5 working days. Advise you of the date we aim to provide you with a detailed response

 


Investigate your complaint
The Academy will arrange for an investigation to be carried out and ensure that you are kept up to date with progress at all times and that response time scales are met.

 


What do you think we should do to put things right?
We will do our best to give you the solution you want.

 


Outcome
We will give a fair and balanced description of what happened and what conclusions we have reached on your complaint.
If we are able to put things right, we will try to. If we can’t put things right, we will be open and honest, say sorry, explain what went wrong (and why) and try to improve in the future.

 


Data Protection
All the information provided by you and collected in connection with your complaint will be processed in accordance with the Data Protection Act 2018.