Terms & Conditions

Private Tuition


Please note that unless otherwise stated all one-day or half-day courses are carried out at a date of mutual convenience between Laura Windsor Etiquette Academy and the client.
Once a date and venue has been arranged, and payment has been received, clients will receive an email with final confirmation and arrangements for the day. The tuition will not go ahead until full payment has been received.


Payment Terms
Deposits are non-refundable.
A 25% non-refundable deposit is required to secure the course training date, with the balance due 14 days before the course commencement date.
Cancellations
More than 14 days before the course commencement date = 35%
14 days to 7 days = 50%
Less than 7 days = 100%


Group Courses
 

Payment Terms

For all group courses provided by Laura Windsor Etiquette Academy in the UK, full payment is required to secure your place.
Once payment has been received, clients will receive an email with final confirmation and arrangements for the courses. No places can be held without full payment.
All payments received must be in British pounds.
Payment is required via bank transfer. Details will be provided on booking. All bank transfer fees are to be settled by the client.

 
Cancellations & Postponements
Postponements are considered on a case-by-case basis.


Cancellation fees: within two calendar months in advance: 50%, up to 2 weeks in advance: 75%, within 8 calendar days prior: 100%.

The course will be postponed by Laura Windsor Etiquette Academy should the client fail to complete and successfully submit the required registration form.  No money will be returned but the course will be moved to a new date of mutual convenience; any additional venue or travel costs will be passed on directly to the client.
Any deposit or pre-payment made by Laura Windsor Etiquette Academy on behalf of a client to a chosen venue/supplier is subject to the venue/supplier’s terms and conditions and may not be refundable.  If the terms and conditions of the venue/supplier necessitate a non-refundable deposit then the client will accept that their own deposit made to Laura Windsor Etiquette Academy may not be refundable.


Damages
Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by Laura Windsor Etiquette Academy or affiliated companies will be covered by the responsible party.


Audio/Video Recording
Video or audio recording of any class, seminar or workshop is prohibited unless otherwise agreed.  If permission has been granted, then it is understood that the footage/audio is used solely for personal use and will not be used for commercial gain or appear on any media or social media.


Late Arrivals
We ask all students to arrive for the time stipulated on the course welcome information, unless agreed otherwise.  The tutor will leave and no refund will be offered for students who fail to show after 40 minutes without telephoning, texting or emailing to inform her of their lateness.

Laura Windsor Etiquette Academy may film or photograph a tutorial for internal or external marketing purposes. Students or clients who do not wish to be captured must notify in writing no less than five working days before the course commencement date.